MANTRACO LTD.

Subject : Quality Policy & Objective on Handling of Dangerous Goods

Ref : QD01

QUALITY POLICY

Mantraco Ltd. The sole member of World Air Cargo Organization firmly believes in providing value-added services in order to achieve Total Customer Satisfaction. Customer’s interest is regarded as the top priority and hence every feedback is welcomed and processed at the fastest available time. This is also an in-house practice, which regarded the next process as a valued customer.

The cost of quality is the expense of doing things wrong. In our pursuit for excellence, the company recognizes the importance of defect prevention. This is possible through our “Do It Just The First In Time” and every time approach.

The Quality Management System of the company shall comply with SS ISO 9002: 1998 standard which shall be implemented and maintained.

QUALITY OBJECTIVE

1.          To achieve on-time deliveries accuracy through the following phases:

92% by JUN 1996

97.5% by DEC 2000

96% by DEC 1997

99% by DEC 2001

96.5% by DEC 1998

99.5% by DEC 2002

97% by DEC 1999

100% by after DEC 2002

          
2.          To achieve on-time collection accuracy through the following phases:

92% by JUN 1996

97.5% by DEC 2000

96% by DEC 1997

99% by DEC 2001

96.5% by DEC 1998

99.5% by DEC 2002

97% by DEC 1999

100% by after DEC 2002

          
3.   To achieve correct on handling accuracy through the following phases:

95% by JUN 1996

100% by DEC 2000

98% by DEC 1997

100% by DEC 2001

99% by DEC 1998

100% by DEC 2002

99.5% by DEC 1999

100% by after DEC 2002

4.          To achieve internal education accuracy through the following phases:

92% by JUN 1996

100% by DEC 2000

96% by DEC 1997

100% by DEC 2001

96.5% by DEC 1998

100% by DEC 2002

100% by DEC 1999

100% by after DEC 2002

 

Samson Pao

Group Managing Director

MANTRACO LTD.

Subject :Quality Management on handling of Dangerous Goods

Ref : QD04

 

1.0

Purpose

 

This document covers the define authority and responsibility of Quality Management on handling of Dangerous Goods.

2.0

Scope

 

Applicable to personnel appointed by the Managing Director as the Quality Management on handling of Dangerous Goods. in all area of services provided by the company.

3.0

Attachment

 

Attachment MA/QD04/001 - Memorandum of Appointment.

4.0

Procedure

 

4.1 Quality Management Appointment
Arlo Lee, is appointed by the Managing Director as the company's Quality Management on handling of Dangerous Goods.
       An official Memorandum of Appointment (Attachment MA/QD04/
       001) shall be made to appoint the Quality Management.

 

4.2 Duties of Quality Management
       The duties of the Quality Management shall include the following:
       *Responsible to ensure that the Quality Management System on handling of Dangerous Goods (HDG)of the company, in compliance with the requirements of SS ISO 9002:1988 are implemented and maintained.

       *Responsible to ensure that the Quality Manual and its procedures 
        are implemented and compiled.

       *Act as the coordinator for any quality audit/assessment He shall:
        -be present and coordinator the audit/assessment

-acknowledge all discrepancies/non-conformances raised.
        -ensure effective corrective actions to comply with the standard.

       *Responsible to ensure that all controlled MA manuals are updated.

       *Co-ordinate internal quality audits and management review.

 

4.3 The Quality Management is authorised to enforce changes to the 
       Quality System deemed necessary in fulfilling to the requirements of 
       the standard.

5.0

Replacement

 

The Managing Director shall officially appoint the company's Quality Management. (HDG)
If there is a change of this appointment, SISIR must be informed in writing.

 

MANTRACO LTD.

Subject : Quality System on handling of Dangerous Goods

Ref : QD06

 

1.0

Purpose

 

This is establish and maintain a documented quality system as a means of ensuring that service provided as well as product handling conform to specific requirement.

2.0

Scope

 

Applicable to all Dangerous cargoes handled by Mantraco.

3.0

Attachment

 

Nil

4.0

Procedure

 

4.1 A Quality System is the organizational structure, responsibilities 
      procedures, process and resources for implementing quality 
      management.

 

4.2 The Quality System shall function such that:


       *the system is well understood by staff concerned. 
       *the services provided meet the specifications and requirements of 
        the customers. 
       *the system prevents faults rather than only detects them.
  

 

4.3 Mantraco shall base its assurance programmer on the contents of this 
      manual and effectively implement the procedures and instructions.
.

 

4.4 The manual serves as a permanent reference in the implementation 
      and maintenance of the system.
.

 

4.5 To ensure the relevancy and adequacy of the manual, timely 
      consideration shall be given to the following activities:

      *adequate/documented control on handling of Dangerous Goods of service.*identify and acquire controls, processes, inspection equipment, skills that may be needed to achieve the required quality. *update quality control, inspection and testing/measurement techniques.
*clarify standards of acceptability for all features and requirements, *identify and prepare quality report.
*timely update of the Quality Manual.

 

 

MANTRACO LTD.

Subject : Handling of Dangerous Goods Service Flowchart

Ref : QD07

 

危 險 貨 品 航 空 託 運 流 程 圖

2.6.4 Acceptance by operators

2.6.4.1 General

Acceptance of dangerous goods offered under State exemptions and/or approvals covered by Special Provisions A1, A2 and A109 is at the discretion of the operator.

2.6.4.2 Approvals

Where approvals are required from all States concerned, evidence that these have been obtained must be available to the operator prior to shipment. A copy of the State of origin exemption or approval document must accompany the shipment. If the exemption or approval documents are not in English, an accurate translation in English must accompany the shipment. (See also 1.2.4.)

2.7 Dangerous Goods in Excepted Quantities

  OPERATOR VARIATIONS:    AC-03, AR-01, BG-01, CI-02, CP-01, DL-07, GF-03, HP-01, KA-06, KJ-06, LY-03, ME-01, MP-01, PX-05, RG-03, SV-01, TG-01, TR-05, UY-01, VN-02

2.7.1 Dangerous Goods Permitted in Excepted Quantities

Only dangerous goods which are permitted on passenger aircraft and which meet the criteria of the following classes, divisions and packing groups (if appropriate) may be carried under the provisions for dangerous goods in Excepted Quantities:

 (a)  Substances of Division?.2, without a subsidiary risk;

 (b)  Substances of Class?, all packing groups;

 (c)  Substances of Class?, Packing Groups II and III but excluding all self-reactive substances;

 (d)  Substances of Division?.1, Packing Groups II and III;

 (e)  Substances of Division?.2, only when contained in a chemical kit or first aid kit;

 (f)  Substances of Division?.1, all substances in this division, except those having an inhalation toxicity of Packing Group I;

 (g)  Substances of Class?, Packing Groups II and III but excluding UN 2803 and UN 2809; and

 (h)  Substances and articles of Class?, other than Magnetized material.

Note:       Articles and substances in the above classes, divisions and packing groups may also be radioactive materials in excepted packages.

2.7.2 Dangerous Goods Not Permitted in Excepted Quantities

The categories of dangerous goods listed in 2.7.2(a) through 2.7.2(n) must not be transported under the provisions of this subsection:

 (a)  Dangerous goods forbidden for transport under any circumstances as provided for in Subsection 2.1;

 (b)  Dangerous goods forbidden for transport on passenger aircraft in the List of Dangerous Goods;

 (c)  Other than for temperature sensing devices, dangerous goods contained within a device which is an integral part of an article or device which is not subject to these Regulations, e.g. mercury switches in electrical or other appliances;

 (d)  Articles and substances of Class?;

 (e)  Substances of Division?.2 having a subsidiary risk and substances of Division?.1 or 2.3;

 (f)  Substances having a primary or subsidiary risk of Class? in Packing Group I or which are self-reactive;

 (g)  Substances having a primary or subsidiary risk of Division?.1 in Packing Group I;

 (h)  Substances having a primary or subsidiary risk of Division?.2, except when contained in a chemical kit or first aid kit;

 (i)  Substances having a primary or subsidiary risk of Division?.1, Packing Group I by reason of their inhalation toxicity;

 (j)  Infectious substances of Division?.2;

 (k)  Radioactive material of Class? other than radioactive material in excepted packages with an associated risk of another class;

 (l)  Substances having a primary or subsidiary risk of Class, Packing Group and also UN 2803 and UN 2809;

 (m)  Magnetized material of Class?; and

 (n)  Any dangerous goods which are permitted only by exemption or approval.